When cab services were first introduced in India, it was supposed to be a huge sigh of relief for us as we wouldn't need to depend on the whims and fancies of the autowalas. As the cab services are expanding their business in the country, it's only logical that the same kind of mentality is trickling into them.
Recently, a Facebook user Sreyoshi Guha Thakurta posted about her horrible experience with an Uber driver. Here's the full post:
This is to bring to your notice the abusive behavior of an Uber driver my friend, Debolina and I booked.
We requested for an UBER Pool at around 8.15 PM standing right in front of the Fab India at Hindustan Park. He arrived after a few minutes and we made it clear to him that our destination would be Acropolis Mall in Kasba. We also asked him to drop Debolina a stop or two before Acropolis-he agreed and did drop her there.
I was supposed to get down at Acropolis and I politely asked him to cross the road and park the car so that it is easier for me to get down. Take note, I did NOT ask him to drop me home, that is a 3 minute walk from the main road.
To this he reacted very badly saying, “Jeta amar location dekhabe ami sekhanei drop korbo. Apni ekhanei neme jaan.” (I will only drop you as per the location I am seeing. You need to get down here itself.)
I clarified that I wanted him to cross the road and NOT drop me home.
This time the driver, Dilip, burst out saying, “Apnar ja chera’r chire nin. Apnake ekhanei namte hobe.” ( *Cuss words loosely translating to Go fuck yourself* You need to get down here itself. )
This really angered me so I told him that I am going to compliant against him and I am not going to rate him properly. To this he said something angrily which I do not recall by words, but it boiled down to do something with the fact that he does not care amount my complaint or the rating.
Without further arguments I paid him in cash and got off and in a fit of anger I slammed the door shut.
But this was not the end of everything.
He called up my friend Debolina saying, “Khanki magi, tor baap’er dorja ta orokom kore bondho korish. Tor bari toh dekhe nilam, lok diye uthiye nebo.”( You whore! Go shut the door like that elsewhere. Now that I know where you stay I will make sure I have men pick you up.)
This is the first time I am facing such an issue with Uber and to be honest, it is kind of surprising. Uber too, is not much keen on looking into this matter immediately. But what angers me the most that he had the balls to call up after I paid him and left and say such horrible things to a customer.
This kind of an abusive behavior must be reported and I feel, people should know about this. This only shows how callously Uber is handling complaints regarding such serious issues concerning customer service. And as for the driver, he’s definitely going to face the music when we lodge a Police complaint tomorrow.
Try and tag Uber if you share this status.
I'm unable to tag them due to some reasons unknown.
Talking to ScoopWhoop, Sreyoshi said
We have e-mailed Uber regarding this abusive situation we faced, but they seem to be handling this very casually. This is a case of abusing somebody's private information for one's own benefit and it's simply outrageous. We have lodged an FIR regarding the same and the only thing we can probably do now is to hope against hope that Uber does take this seriously.
Sreyoshi's friend, Debolina had this to say to ScoopWhoop:
I am a regular Uber user. And this is the first time I have been harassed this way. I am not just angry but also extremely appalled at the driver's audacity. His licence must be cancelled. If action isn't taken now, it is never really going to start making a difference.
This seems to be a fairly common problem with 'share' rides. If the location is on the other side of the road, a lot of cab drivers have refused to drop the passengers where they wished. We hope that Uber and Ola take a cue from this story and take stern actions against the drivers who are known to have misbehaved with the customers.
ScoopWhoop has tried reaching Uber and we're still awaiting a statement.