In a first, the Indian Railways Catering and Tourism Corporation (IRCTC) will pay a compensation of ₹1.62 lakhs to over 950 passengers for a 3-hour delay in the running of Delhi-Lucknow Tejas Express on October 19.
A first in the history of Indian Railways, the compensatory amount will be paid through their subsidiary insurance company.
The train, which was scheduled to reach New Delhi at 12.25 pm made it to the capital city only at 3.35 pm. The delay forced the train to start late from the Delhi junction and reached Lucknow at around 11.30 pm instead of scheduled 10.05 pm.
Under IRCTC’s updated policy, an amount of ₹100 will be paid in case the delay is for over an hour and ₹250 for delay of over two hours.