The Indian Railways has been earning appreciation from all quarters for its swift assistance to needy passengers. In response to mere tweets, the railways has been doing everything from providing milk and biscuits to a hungry toddler to rescuing a girl being forcibly taken away from city.
But all hell broke lose when a passenger, Prabhakar S Jha, apparently encouraged by state’s promptness at addressing grievances, took the luxury of tweeting to Railway Minister Suresh Prabhu asking for diapers for his daughter on Wednesday.
Even as the ministry was quick to respond and asked for his PNR number and other details to be able to assist him, other users found it to be a misuse of service and trolled the man for being ridiculously careless.
So much so that he was forced to take the request off Twitter.
While some trashed him for being negligent and unreasonable . .
@jhaprabhakar no offence but you are making a joke of this service. U shud have carried diapers before boarding. Don’t make a fool of urself— SN (@ShalzNair) October 12, 2016
…others advised the Ministry to steer clear of such ridiculous requests
Is this model of customer service scaleable? Should Railways focus on being an efficient, convenient & safe transport or on being nanny? pic.twitter.com/q026CENI0k— Prakash Sharma (@India_Policy) October 12, 2016
Some even demanded action against him.
And some, well, did what they do best.