Ordering stuff online comes with its share of goof-ups. Recently, Bollywood star, Sonakshi Sinha was subjected to the same.
She apparently ordered premium Bose headphones from Amazon but was delivered rusted iron pieces instead.
She took to Twitter to share her shocking online shopping experience.
Hey @amazonIN! Look what i got instead of the @bose headphones i ordered! Properly packed and unopened box, looked legit... but only on the outside. Oh and your customer service doesnt even want to help, thats what makes it even worse. pic.twitter.com/sA1TwRNwGl— Sonakshi Sinha (@sonakshisinha) December 11, 2018
...and Amazon India promptly replied.
Uh-oh! This is unacceptable! Apologies for the recent ordering experience and the subsequent correspondence with our support team. Please share your details here: https://t.co/vIE01Lj9nJ, we'll get in touch with you directly. ^JC— Amazon Help (@AmazonHelp) December 11, 2018
Twitter wasted no time in throwing a jibe at both Amazon and Sonakshi,
these look very uncomfortable ..how's the battery life ?— José Covaco (@HoeZaay) December 12, 2018
Oh you better hear her @amazonIN nahi toh Bose ho jayega Khaamoshhhh!!!!— Kunal dandwani (@kunaldandwani) December 11, 2018
ScoopWhoop got in touch with Amazon India, and a spokesperson in an official statement said,
As a customer-centric company, we take great care in the safe delivery of our customer packages. While we are investigating this incident, we have resolved the issue for the customer and regret the inconvenience caused.
Amazon's quick redressal to the goof-up is commendable.