In a bid to reduce commuter woes by keeping its suburban passengers informed about delays and disruptions, the Western Railway has launched a unique service through which commuters would be able to know the running status of local trains by simply giving a missed call.

The commuter needs to dial the toll free number 1800 212 4502 and the call will get disconnected automatically after two rings. An SMS will then be sent informing the running status of the suburban trains.

This service was launched on Monday and the initial feedback from the commuters was very exciting, said Ravindra Bhakar, chief PRO of WR adding that Western Railway has hired a private agency to facilitate this service.

b’Source: PTI’

Bhakar said adding that the best part of this service is that the system can be used by any kind of mobile phones be it smartphone or high end mobile or basic mobile phone. 

Commuters would not need to have an internet connection and the service is totally free of cost. They can also alternately register themselves with for daily periodic updates at scheduled times.

Kailash Verma, member of WR’s Zonal Railway Users Consultative Committee (ZRUCC), said, “This is good that railway is launching such tech-savvy initiatives, but the most important thing is that it should stick with such initiatives because in recent past many other message based services were launched, but were scrapped over a period of time.” 

(Feature image source: PTI)