Ace Indian shuttler PV Sindhu took to Twitter to complain about the ‘rude’ behaviour of an IndiGo Airlines ground staff, when she was flying to Mumbai.
Sorry to say ..i had a very bad experience😤when i was flying by 6E 608 flight to bombay on 4th nov the ground staff by name Mr ajeetesh(1/3)— Pvsindhu (@Pvsindhu1) November 4, 2017
In a series of tweets, the badminton players claimed that a ground staff named Ajeetesh behaved rudely with her and an airhostess who intervened to advise him against doing so.
However, the airline has refuted Sindhu’s claim according to NDTV. IndiGo claimed that the shuttler was carrying an oversized baggage which wasn’t fitting into an overhead bin.
“Ms P.V. Sindhu boarded flight 6E608 Hyderabad-Mumbai carrying oversized baggage which was not fitting into the overhead bin. Ms Sindhu was informed that it will be moved to cargo hold of the aircraft. This is the same policy we follow for all customers. Oversized baggage inside the cabin inconveniences other customers and can also be a safety hazard if it cannot be secured properly in the cabin.”
“During the entire conversation, the member of the IndiGo ground operations remained calm. After several requests to her manager, they finally consented to the removal of the bag from the cabin. We then placed the over-sized baggage in the cargo hold and was handed over to Ms Sindhu on arrival. We are extremely proud of Ms Sindhu’s sporting achievements and are grateful for the laurels she has won for our country. However, safety of our operations is paramount to IndiGo,” the statement added.
Sindhu’s father, PV Ramana, who was travelling with her daughter has denied IndiGo’s version, according to News18.
“The ground staff misbehaved with Sindhu while handling her kit bag. Sindhu had requested him to handle it with care as there were racquets inside. But the person behaved rudely.
“The air hostess tried to interfere but he was also rude to her. One should not behave with a lady like that, so Sindhu tweeted. She was hurt,We just want IndiGo to train its employees and teach them how to behave that’s it.” Ramana said.