Recently, a customer had been so harassed that he had to take to Uber’s Facebook page to express his distress. Only then did they come forward to help him.

The customer, ‎JP Muduli‎, was on his way to Bengaluru Airport and was in a bit of a rush. The driver took advantage of the situation and forced him to pay the toll money by cash or else he would terminate the trip.

Mr. Muduli paid the entire amount by cash even though the trip was booked through Paytm, as the driver assured him that the Paytm amount would be returned to him within 15 minutes.

Everyone be aware of Uber drivers who are trapping customers in a new way. You could be one of the victim of this. On 24th November I had booked cab for Bengaluru airport with payment method Paytm. On the way before the toll gate the driver stopped car, side of the road saying he need cash as payment method to pay the toll and when I disagreed he said he can’t go further. I was really hopeless that time as I had to catch the flight in next 20 minutes. So after an argument with him, I agreed to pay by cash and he said he will cancel the Paytm payment which will be transferred back to my account after 15 minutes of trip completion. After completion of the trip I paid by cash 871 and also same amount got deducted from my Paytm.

After a long wait, when he didn’t receive the money, Mr. Muduli contacted Uber but they point blank refused to help him.

That is when he took the issue to social media and this is when Uber finally decided to respond.

After waiting for long time before my flight departure, I contacted uber support and reported about this issue. They completely denied to help with this as well as not even shared the contact number of the driver so that I could reach him. “At least they could have engage both me and driver to conference to investigate this ugly situation.” So this is kind of encouragement for drivers to do such things repeatedly. At end I lost extra 871 and both uber and the driver took double amount and cheated me as a customer. This can happen to you also, so be careful of uber ride think twice before booking. That was my last trip with uber ended my journey after 2 years of being a customer with a worse and disgusting experience.

However, after the post went viral, Uber commented on the guy’s post, willing to help.

A lot of people have commented on his thread sharing their own similar experiences showing that this is a common occurrence and Uber drivers have allegedly become crooks.

An online app is totally based on trust and given the wide network Uber has garnered, the least that could be expected is that Uber does not allow its drivers to dupe its customers.